Equidam checkout does not offer bank transfer (IBAN), SEPA direct debit or direct online banking (Sofort). Your invoice uses the billing details saved when your payment succeeds, and later changes apply only to future invoices. Your company name, address and VAT number appear on the invoice only when a VAT number is saved, which is possible only for an EU billing country.
Can I pay by bank transfer?
No, not through checkout. Every payment session blocks bank transfer (IBAN), SEPA direct debit and direct online banking. Which other payment methods appear in the payment form can vary.
Licensed organisations: if your organisation has an Equidam licence, we invoice you directly. The Billing page then hides the billing tabs and shows Contact us about your billing, which opens the chat.
Where do I enter my company name, address and VAT number?
You enter them in checkout, and you can change them later on the Billing page. In checkout, the Billing step asks for the Billed entity: Company/Business or Individual. Business billing requires a company address and company name. Only EU businesses see a VAT number field.
The invoice shows your company name, address and VAT number only when a VAT number is saved. Without one, it shows your name, email and country instead, so a business billed outside the EU gets an invoice without its company name.
To change your details, click Go to billing on the dashboard's Latest Invoices card or on the account status page. Then open the Billing details tab:
Choose Business or Private.
Select your country.
For Business, fill in Company Address and Company Name.
In an EU country, type your number in the Vat Number field and click Verify.
Click Save billing.
The Business or Private choice and the country save as soon as you change them. The name and address save only when you click Save billing. Changing the country clears your VAT number. Switching to Private removes it, and switching back to Business restores the last number you entered.
Billing details belong to your organisation, so they apply to every company you pay for in it. Members with the Guest role cannot open the Billing page.
How does my VAT number change what I pay?
For current plans, VAT depends on your billing country, your billing type and whether your VAT number is valid:
EU business with a valid VAT number: no VAT is added, and the invoice shows REVERSE-CHARGED.
EU individual, or EU business without a valid VAT number: your country's VAT rate is added.
Billing country outside the EU: no VAT is added, and the invoice shows NOT APPLICABLE.
Billing country Spain: Spanish VAT is added even with a VAT number, because Equidam Valuation S.L., based in Spain, issues invoices for current paid products.
If a number fails the check, you see "This VAT number is not valid for EU payments" and VAT is charged.
Where do I download my invoices?
The invoice history tab lists the paid invoices for the company you have open, with date, invoice number, description, amount and a download icon. The icon opens the invoice in a new tab, where Print / Download PDF saves it as a PDF. After each successful payment, we also email a link with the subject "Your Equidam invoice is now available". It goes to the invoice email on your billing record, which is your account email by default.
What happens to an existing invoice when I change my details?
Nothing. Each invoice stores the company name, address, VAT number, country and VAT rate from the moment of payment, and shows those stored values every time you open it.
There is no button to edit or regenerate an issued invoice. Contact us in the chat with the invoice number and the details you need changed. A credit note cancels an invoice; it appears in your invoice history with a negative amount and the description Credit Note.
Limits
Checkout does not offer bank transfer (IBAN), SEPA direct debit or direct online banking.
The company block on an invoice needs a VAT number saved at payment, and the VAT number field exists only for EU billing countries.
The billing contact name and email are read-only. To ask for a change, use the contact us link on the Billing details tab.
If a payment fails, the Billing page says the payment did not go through and asks you to try again or contact us. No invoice is created.
Common questions
Can I get an invoice before I pay?
No. We create the invoice only after your payment succeeds, and every invoice states "No further payment required".
Why is my company name missing from my invoice?
The company block appears only when a VAT number was saved at payment. If you bill from an EU country, add your VAT number on the Billing details tab before your next purchase.
Which company name appears in the invoice subject line?
The subject names the company you valued, taken from your company data. If that name is missing, it uses the billing company name.
Do my billing details apply to all my companies?
Yes. Billing details are stored per organisation, so every company you pay for in that organisation uses them.